Premium Support Services provide added support for your deployed Odyssey solution. Premium support clients receive a number of services in addition to Standard Support.

Support Account Management is delivered via a senior consultant who is in regular contact with his or her support account clients. He or she manages a global view on all the client's queries and monitors them throughout the resolution process. The Support Account Manager is assigned to the customer on a permanent basis.

With business becoming more global, there is a need for longer opening hours. Odyssey Premium Support clients have the possibility to work with our Service Centre for 18 hours/day.

Customised Remote Support Services goes a step further than the Standard Remote Support Services in that client specific requirements are taken into account to offer clients additional options and flexibility.

Also included are additional Training Credits that the clients can use for training courses of their choice and additional Analysis Credits that allow time to investigate new requirements.

Reporting Maintenance makes sure that your reporting remains operational at all times and with your credit for reporting consultancy you can even evolve their functionality. An Annual Health Check performs a complete overview of the client's system, making it possible to anticipate any future issues and make the necessary corrections proactively. Clients of Premium Support Services have the possibility to subscribe to a fixed price contract for upgrading from one version to another. Finally, regular support reviews underpin the proactive troubleshooting approach adopted.