Optional Support Services are available in addition to the Standard or Premium Support Services and increase the coverage of your support arrangements in various areas.

Should a client wish to make use of Support Account Management (see Premium Services) for only a limited period of time (e.g. upgrade), Odyssey can provide this service as an option to our Standard Support Services.
Testing Services include regression testing for a new version of an Odyssey solution on a replica of the bank's production system. Extended Release support will give you continued support on ageing versions while you are waiting to upgrade your software.

The optional Reporting Maintenance Services will ensure your client reporting continues to be exactly as it should be; prompt, efficient and precise. Interface Maintenance Services will ensure that integration with other systems is fully supported and stays that way. Incidents may occur at any time and for this reason the On-Call Support Services mean that your incident is dealt with even outside the standard business hours. Why not just let Odyssey administrate your database remotely? Odyssey's database experts can examine your system from Odyssey's offices, avoiding the cost of a visit.